SHIPPING & RETURNS
At Bella Mayrim, every order is prepared with intention and care. We collaborate with select international ateliers and suppliers to bring you pieces that reflect elegance, confidence, and timeless beauty. Our shipping process is designed to ensure that your experience feels seamless from the moment you place your order to the moment it arrives at your door.
SHIPPING POLICY
Processing Time
Each order undergoes a careful preparation period of 1–5 business days. Once your order has been dispatched, you will receive a confirmation email containing tracking details (when available).
Shipping Time
Because we work with exclusive global partners, delivery times may vary depending on your region. Estimated delivery windows:
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Brazil: 10–25 business days
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North America & Europe: 7–20 business days
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Other regions: 10–30 business days
Please note that customs procedures, seasonal demand, and logistical factors may influence delivery times.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the items selected. Occasionally, we offer complimentary shipping promotions.
Order Tracking
Most orders include tracking information. Please allow 5–10 business days for tracking updates to appear due to international logistics.
Multiple Shipments
To ensure a smoother and faster delivery experience, items from the same order may arrive in separate packages.
Customs & Import Duties
International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not included in product prices or shipping fees.
Address Accuracy
Please ensure that your shipping information is correct at checkout. Bellamayrim is not responsible for delays or lost packages resulting from incomplete or incorrect addresses.
Lost or Delayed Packages
If your order experiences an unexpected delay, our Client Care team is here to assist. We will help track your package and provide the most appropriate solution.
Client Care
For any questions regarding your order or shipping, please contact us at: support.bellamayrim@gmail.com.
RETURN & EXCHANGE POLICY
Returns
We accept returns for items that arrive damaged, defective, or incorrect.
To request a return, please contact our Client Care team within 7 days of delivery at support.bellamayrim@gmail.com.
To assist you promptly, kindly include:
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Your order number
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Photos of the item
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A brief description of the issue
All returned items must be unused, unworn, and in original condition, including tags and packaging.
Exchanges
Due to the exclusive nature of our international sourcing, we are unable to offer direct exchanges at this time.
If you wish to receive a different size or color, you may return the eligible item and place a new order.
Non‑Returnable Items
For hygiene and safety reasons, the following items are final sale:
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Jewelry
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Accessories
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Intimates
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Sale items
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Gift cards
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, processing begins and cancellations are no longer possible.
Refunds
Once your return is approved and processed, refunds are issued to the original payment method.
Please allow 5–10 business days for the credit to appear, depending on your bank or payment provider.
Lost or Delayed Packages
If your order experiences an unexpected delay, our team is here to help.
Please reach out so we can assist with tracking or provide an appropriate solution.
Client Responsibility
Customers are responsible for:
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Providing accurate shipping information
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Return shipping costs (unless the item arrived damaged or incorrect).